Shipping policy

Shipping Policy

Permaplants AS currently ships only to addresses in the United States. We offer free standard shipping on all US orders; there is no minimum purchase requirement.

Delivery estimates

The estimated delivery date available for your address is shown at checkout before you pay. Delivery dates are estimates, not guarantees. We will send order and shipment updates to the email address provided at checkout when tracking information becomes available.

Order processing

Orders are processed through our fulfillment partner. If you need to change or cancel an order, email permaplantsas@gmail.com as soon as possible with your order number. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once processing has started.

Shipping address

Please check your delivery address carefully before placing your order. If you notice an error, contact us promptly. Once an order is in transit, address changes may not be possible. We cannot guarantee delivery to an address entered incorrectly at checkout.

Delays or missing deliveries

If tracking shows a delay, or your order has not arrived by the estimated date, contact permaplantsas@gmail.com with your order number. We will investigate with the fulfillment partner and help resolve the issue.

Damaged or incorrect items

Inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos of the item and packaging. Permaplants AS covers return shipping for these cases, as described in our Return and Refund Policy.

Questions

For shipping questions, contact Permaplants AS at permaplantsas@gmail.com.