Refund policy

30-Day Return and Refund Policy

We want you to feel confident ordering from Permaplants AS. If you are not satisfied with your purchase, you may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which you received it, and returned with its original packaging. You will also need your order number or other proof of purchase.

Starting a return

Email permaplantsas@gmail.com with your order number and the reason for your return. If the item arrived damaged, defective, or incorrect, please include clear photos of the item and packaging. We will provide return authorization and instructions, including the correct return address. Items sent back without first requesting a return may not be accepted.

Return shipping

If you received a damaged, defective, or incorrect item, Permaplants AS will cover the return shipping cost and offer a replacement or refund.

For change-of-mind returns, including preference or style changes, the customer is responsible for return shipping. We recommend using a trackable shipping service. We do not charge a restocking fee.

Damages and order issues

Please inspect your order when it arrives and contact us promptly if it is damaged, defective, or incorrect. We will review the issue and make it right with a replacement or refund, as appropriate.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method within 5 business days. Your bank or card provider may require additional time to post the refund to your account.

Original shipping charges, if any, are not refundable for change-of-mind returns. This does not apply when an item is damaged, defective, or incorrect.

Exchanges

For damaged, defective, or incorrect items, contact us so we can arrange a replacement when inventory is available. For preference changes, the quickest option is to return the original item and place a new order after the return is approved.

Cancellations

If you need to cancel an order, contact permaplantsas@gmail.com as soon as possible. We will try to cancel orders that have not entered fulfillment, but cancellation cannot be guaranteed after processing has begun.

Exceptions

Items that have been used, altered, or damaged after delivery through misuse are not eligible for return. Any rights you may have under applicable law remain unaffected.

Questions

For return questions, contact Permaplants AS at permaplantsas@gmail.com.